Two years ago, a little company needed a basic invoicing system. They had been doing things manually, using Word to create a PDF invoice. It was cumbersome to say the least. We stumbled literally upon Zoho www.zoho.com which is an online service which offers a toy chest of common business features including those for collaboration, business apps and productivity. Many mundane items such as CRM, invoicing, accounting books, support desk. The list was long and extensive.
Best of all, Zoho lets you try most of the full applications for free (usually with some minor limitation). Cheap bastards that we were (are in some cases), we used Zoho’s invoice capabilities for free for months on end. No one called us nor did we get a barrage of junk emails. We continued to use Zoho and they continued to expand the capabilities. Figuring we had enjoyed the free ride long enough, we are now paying Zoho the lowly sum of $15 a month for our invoicing needs. The system handles basic taxing, creation of the invoice, tracking of payments, electronic mailing and over due notices and provides some basic reporting. IBM, we’re not, but it’s been good enough as the business grew. We’re now looking at using other Zoho services as well as our needs expand.
$15 a month isn’t much money and doubtful that any competitor would want to ‘steal’ us away. But at the same time, we’d be hesitant to move to another vendor even one with perhaps more features and service but at a substantially lower price.
In a sea of “me too” offerings, Zoho has created application services which offer remarkable value and this is the most powerful marketing message a company can have.